Return of Goods

Customers (natural persons acting as consumers) who have purchased goods on https://mariniskinsolutions.eu have the right to withdraw from the contract of sale without stating a reason, within 14 calendar days from the date of receipt of the goods, in accordance with Directive 2011/83/EU on consumer rights and Article 6.22810 of the Civil Code of the Republic of Lithuania. To exercise this right, the buyer must notify the seller in writing (by e-mail to
shop@mariniskinsolutions.eu) before the expiry of this period. 

  

Conditions for returning goods: 

• The buyer may inspect the appearance and outer packaging of the goods to the same extent as would be possible in a physical store, without removing the
  protective seal or hygienic film. Once the seal or hygienic film has been broken, the product can no longer be returned, as set out below.
• You may return the goods within 30 calendar days from the date of collection or delivery to the buyer; 

• The returned goods must be in its original packaging, unused, undamaged and in good condition, i.e. the goods and packaging thereof must be clean, with the original labels, protective bags and films intact; 

• The goods must be returned with all accessories (cables, instructions, etc.), accompanying gifts and any additional value added as a result of the purchase, if these are of a returnable nature; 

• When returning the goods, you must provide proof of purchase, i.e. the original purchase receipt or invoice; 

• The goods must be returned to the https://mariniskinsolutions.eu Customer Service Centre at Galines st. 1, building C, Galine, LT-14247 Vilnius, Lithuania. The costs of returning the goods must be borne by the buyer; 

• The refund shall be made within 14 calendar days of the date on which the seller either receives the returned goods back or receives evidence that the goods have been sent back, whichever occurs first. The refund will be made using the same payment method that the buyer used for the original transaction, unless the buyer has expressly agreed to a different method; in either case, the buyer shall not incur any additional fees as a result of the refund. 

• Additional transport costs shall not be refunded if you choose a delivery method other than the cheapest available. 

The buyer’s right to withdraw from a contract of sale and purchase of the goods or services shall not apply to the following contracts: 

• Contracts for delivery, installation, connection, rental and other services; 

• Contracts where goods were produced or ordered to meet the buyer’s individual needs; 

• Contracts for perishable goods or goods with a short shelf life; contracts for printer cartridges if the cartridges’ factory packaging is damaged; 

• Contracts for packaged goods that are unsuitable for return for health or hygiene reasons (shavers, epilators and other hygiene products) and contracts for wearables (headphones, microphones, etc.).
• Cosmetic and skincare products whose protective seal, hygienic film, foil, or original packaging has been opened, removed, or damaged after delivery, as such products cannot be resold for reasons of health protection and hygiene (Article 16(e) of Directive 2011/83/EU); Testers, samples, and promotional/gift items received free of charge together with an order; Products which have been mixed, applied, or used in a way that cannot beundone.

In order to return the goods, all of the above-mentioned conditions must be met. The buyer must inform the seller of his/her wish to return the goods by e-mail shop@mariniskinsolutions.eu and fill in a returns form provided by the seller.